Instant invoices
Sale made → branded invoice on the customer's WhatsApp in seconds.
Sell & Bill · Signature feature
Your whole business, automated on WhatsApp
Far more than sending an invoice. Formonix POS turns WhatsApp into a complete sales, service and marketing channel — auto invoices & alerts, daily business summaries, payment-due chasers, bulk campaigns, an auto-reply chatbot, and a Roman-Urdu AI assistant — all with built-in anti-ban protection.
12+automations
Auto-retrynever lose a message
Anti-banrate-limited & queued
AIRoman-Urdu assistant
Chatbotauto-reply flows
Overview
One WhatsApp number that runs itself
You connect your existing WhatsApp number once by scanning a QR code. From then on, Formonix POS watches your sales, payments, stock and customers — and sends the right WhatsApp message at the right time, automatically. Below is every part of the module, with real screens from the live app so you can see exactly what's built.
Connect
1Link your WhatsApp in 30 seconds
No new SIM, no business API approval, no waiting. Open WhatsApp on your phone, go to Linked Devices, and scan the QR code — your number is connected.
Each business location can connect its own WhatsApp number, and you can fire a test message any time to confirm it's live.
- Use case: Connect your shop's everyday WhatsApp number and start sending the same day.
- Use case: A multi-branch business links a separate number per location.
- Use case: Send a test message to yourself before going live.
Command centre
2A live automation dashboard
See WhatsApp activity at a glance — messages sent, delivered, failed and queued today, this week and this month, plus lifetime delivery, read and failure rates.
Campaign performance, message-type breakdown and the last 7 days of activity all sit on one screen, with quick actions to connect, send, view logs or open settings.
- Use case: Check in the morning that yesterday's invoices all delivered.
- Use case: Spot a rising failure rate early and re-connect if needed.
- Use case: Track how many messages a campaign actually delivered.
Event automations
3Automatic alerts for sales, payments & suppliers
This is the heart of the module. For customers, Formonix can automatically message on a new sale, on payment received, on a new quotation and on a new booking. For suppliers, it can message on a new order, when items are received or pending, and when a payment is paid.
Each event has three modes — Automatic (send to everyone), Manual (ask before sending) or Off — and you can attach the invoice, quotation or order PDF to the message. It even works in offline mode, queueing the message to send once you're back online.
- Use case: Every sale auto-sends a branded invoice to the customer on WhatsApp.
- Use case: Customer pays a due — they get an instant payment-received confirmation.
- Use case: A supplier order is placed — they receive the order PDF automatically.
- Use case: Cashier uses Manual mode to confirm before messaging a walk-in.
Never-miss delivery
4Single-sale invoice queue with auto-retry
When a sale happens, its invoice goes into a dedicated send queue. If WhatsApp is busy or a message fails, Formonix doesn't give up — it retries automatically with back-off until the message is delivered.
You get a clean view of what's pending, sent and failed, so no customer ever silently misses their invoice.
- Use case: Weak signal at the counter — invoices queue and send the moment you reconnect.
- Use case: A failed message retries on its own instead of being lost.
- Use case: Bulk-sync a day's invoices that were made offline.
Reports on WhatsApp
5Automatic daily & weekly business summaries
Without opening the app, get your whole business delivered to WhatsApp on a schedule. Choose from 14 report sections — sales, purchases, expenses, payment collections, payments made, top-selling products, customer & supplier ledgers, low-stock, profit/loss, cash flow, staff performance, payment-method breakdown and branch comparison.
Attach a full PDF report, add your own header and footer, and even send tailored statements to specific customers or suppliers — daily or weekly — merged into a single PDF.
- Use case: Owner gets a daily sales + profit summary at 9 PM, every day.
- Use case: A weekly low-stock + top-products report guides reordering.
- Use case: A wholesale customer receives their monthly statement automatically.
- Use case: Multi-branch owner gets a branch-comparison summary.
14 report sections you can switch on:
Sales SummaryPurchase SummaryExpense Summary
Payment CollectionsPayments MadeTop Selling Products
Customer LedgerSupplier LedgerLow Stock Alert
Profit/LossCash FlowStaff Performance
Payment Method BreakdownBranch Comparison
Get paid faster
6Automatic payment-due reminders & low-stock alerts
Stop chasing dues by hand. Turn on auto payment reminders and Formonix messages customers a set number of days after the due date, up to a maximum you choose, at a time you set — with the invoice PDF attached and a fully editable reminder template.
The same settings screen also sends low-stock WhatsApp alerts on a schedule, so you reorder before a fast seller runs out.
- Use case: A customer 3 days overdue gets a polite reminder automatically.
- Use case: Reminders stop the moment the invoice is paid.
- Use case: A weekly low-stock alert lands on your WhatsApp every Monday.
Marketing
7Bulk WhatsApp campaigns that don't get you banned
Run festival offers, new-arrival announcements and re-engagement blasts. Build a campaign from a saved template, attach media, and pick your audience — upload a CSV, choose a contact group, or select from your customer list.
Crucially, every campaign is protected by anti-ban delay settings — a delay between messages plus a pause after every batch — and a live progress tracker shows exactly how the send is going.
- Use case: Send an Eid offer to 800 customers safely over a couple of hours.
- Use case: Announce new stock to one customer group only.
- Use case: Re-engage customers who haven't bought in 60 days.
- Use case: Reuse a winning message as a saved template next time.
Auto-reply
8Build a WhatsApp chatbot — no code
The Auto-Reply builder lets you create automated reply workflows. When a customer sends a message that matches your triggers, the bot automatically runs the flow — sending messages, asking questions, and routing the conversation based on their answers.
Set up keyword triggers, multi-step flows and active-session tracking so common questions answer themselves, day and night.
- Use case: Customer texts “order status” — the bot replies with an update flow.
- Use case: A welcome flow greets first-time messagers and shares your catalogue.
- Use case: After hours, the bot collects the query and you reply in the morning.
AI automations
9Formonix AI — ask your business anything
Built right in is Formonix AI, a multi-provider assistant (Claude, OpenAI, Gemini) that understands your POS data. Ask it questions in Roman Urdu, Urdu or English — by text or voice — and it answers using your real sales, stock and customer information, with secure token quotas.
It's a true AI layer over your business: summarise the day, find a figure, or get help using the software, instantly.
- Use case: Type “aaj ki sale kitni thi?” and get an instant answer.
- Use case: Ask “kaun sa product sab se ziada bika is hafte?”
- Use case: Speak your question with the mic instead of typing.
- Use case: New staff ask the AI how to do something in the app.
Also included
More tools in the WhatsApp module
Scheduled messages
Schedule one-off or recurring messages to a contact or a whole group — send a reminder, an offer or a notice at exactly the right time.
Reusable message templates
Save your best messages as templates with variables (customer name, invoice no, amount) and reuse them across notifications, campaigns and scheduled sends.
Message logs & delivery tracking
Every message is logged with its number, type, status and time — search, filter and confirm exactly what was sent and delivered.
Campaign history & analytics
See all past campaigns, duplicate a successful one, and track delivery performance over time.
Built-in protection
Anti-ban protection on everything
Sending lots of WhatsApp messages can get a number banned. Formonix protects yours on every automation and campaign — automatically.
Rate limiting
Caps per hour and per day (e.g. 60/hour, 500/day) with a delay between every message.
Smart queue
When a limit is hit, messages queue in batches and send later automatically.
Business hours
Restrict sending to your open hours so customers aren't messaged at night.
Country code
A default country code (e.g. +92) is applied to numbers that need it.
Real-world use cases
How shops actually use it
Recover dues
Payment overdue → automatic reminder until it's paid.
Daily summary
9 PM → sales, profit & low-stock report to the owner.
Festival blast
Eid offer → safe bulk campaign to all customers.
Auto-reply
Customer asks a question → chatbot answers instantly.
Ask the AI
“aaj ki sale kitni thi?” → Formonix AI answers in Roman Urdu.
What owners say
Loved for the WhatsApp automation
“Pehle har customer ko manually invoice WhatsApp karta tha. Ab sale karte hi auto chala jata hai — aur jo fail ho, wo khud retry hota hai. Time bohot bachta hai.”
IM
Imran KhalidKhalid Kiryana, Lahore
“Daily summary raat ko WhatsApp pe aa jati hai — dukan khole baghair pata chal jata hai kal kitna bika aur profit kitna hua.”
BI
Bilal AhmedAhmed Distributors, Faisalabad
“Eid pe ek hi campaign se 800 customers ko offer bheja, do ghante mein. Number ban bhi nahi hua kyunki anti-ban delay built-in hai.”
AY
Ayesha SiddiquiNoor Mart, Karachi
FAQ
WhatsApp automation questions
Register free and connect your number in 30 seconds to try it on your own data.
Register FreeNo. You connect your normal WhatsApp number by scanning a QR code (Linked Devices) — no API approval or new SIM needed.
Formonix has built-in anti-ban protection on every automation and campaign — hourly/daily rate limits, a delay between messages, batch queueing and a business-hours restriction — to keep your number safe.
Failed messages are retried automatically with back-off until delivered, and everything is recorded in the message logs so nothing is silently lost.
Yes. Alongside customer notifications (sale, payment, quotation, booking), suppliers can be messaged on new orders, items received or pending, and payments paid.
Formonix AI understands your POS data and answers questions about your business in Roman Urdu, Urdu or English — by text or voice — like “today's sales” or “best-selling product this week”.
Yes. Notifications queue in offline mode and send automatically once you're back online, so customers still get their invoices.
Explore more
Related modules
Put your WhatsApp on autopilot
Invoices, reminders, summaries, campaigns, a chatbot and AI — all from one number. Register free and connect in minutes.